BOOKING, RESCHEDULING, TERMS, AND POLICY OVERVIEW
Psychic Frank, LLC
Updated: November 06, 2025
1. Mission & Client Rights
Psychic Frank, LLC (“Provider,” “we,” “us,” “our”) is dedicated to providing ethical, accessible, safe, and non-discriminatory services. We honor national and international rights to equality, privacy, safety, and informed consent across all interactions online and in-person. If you need accommodations due to disability, language, or accessibility, please contact us and we will provide reasonable supports as required by law. No client shall be denied service on the basis of any protected characteristic under law.
2. Acceptance of Terms
By accessing https://www.psychicfrank.com or booking any service, you (“Client,” “user”) agree to be bound by these Terms of Use and all referenced or linked policies (collectively, “Agreement”). If you do not agree to these terms, discontinue use immediately and do not book or purchase services.
These Terms are designed to comply with, and in many cases exceed, requirements of:
- Ohio Revised Code (including ORC § 1345 - Consumer Sales Practices, privacy, accessibility)
- U.S. Federal Law (including but not limited to: FTC Act, ADA, EEOC, E-SIGN, COPPA, CCPA/CPRA)
- International privacy, accessibility, and consumer protection frameworks (GDPR, UK DPA 2018, Canada PIPEDA, APEC)
- UN Universal Declaration of Human Rights principles, and global e-commerce standards
Where local law provides stronger mandatory consumer or privacy rights, those always prevail to the minimum extent required.
3. Authorized Use & Intellectual Property
All content, materials, designs, and methodologies on this site are proprietary to Psychic Frank, LLC or its licensors, protected by U.S. and international intellectual property law (including the Berne Convention, DMCA, and CFAA). You may access and use the site for your own personal, non-commercial, and lawful purposes only.
You are prohibited from copying, scraping, harvesting data, reverse-engineering, or using our services/materials for any unauthorized commercial, derivative, AI-training, or unlawful purpose. Violations may result in suspension, civil suit, and referral to authorities.
4. Equal Opportunity, Non-Discrimination, & Accessibility
Services are provided without discrimination or harassment, in compliance with:
- ADA Title III & Section 504 (accessibility and accommodation)
- Title VII of the Civil Rights Act (protected classes)
- Ohio Civil Rights Act (R.C. § 4112.02)
- GDPR Art. 21–22
- All other applicable state, federal, and international anti-discrimination laws
We accommodate reasonable accessibility requests (large-print, language translation, captioning, interpreters, accessible formats) with at least 48 hours’ notice. Contact psychicfrankllc@gmail.com or 513-580-8898.
5. Data Privacy, Security & Cross-Border Compliance
Because our services may be accessed internationally, Psychic Frank, LLC adheres to all applicable global digital rights and privacy frameworks, including GDPR, the UK Data Protection Act, PIPEDA, the APEC Privacy Framework, and relevant eCommerce and cross-border data transfer regulations. Clients outside the United States automatically receive any additional protections provided by their jurisdiction.
Data Collected:
Name, contact information, billing details (processed securely by third-party payment processors; full card numbers are never stored), session notes, communication records, device and technical metadata, recordings when mutually consented, and optional marketing preferences.
Purpose of Processing:
To deliver requested services, maintain legal compliance (including tax, fraud prevention, and safety requirements), perform analytics to improve services, and conduct optional marketing when permitted.
Your Rights Include:
Access, correction, deletion, and portability
Restriction or objection to processing (where legally available)
Withdrawal of consent
Opt-out of targeted marketing, profiling, and cookie-based tracking
International clients may exercise privacy rights by contacting info@psychicfrank.com
Data Retention:
Client records are retained for a minimum of 7 years or longer if legally required, then securely deleted or anonymized in accordance with recognized cybersecurity and data lifecycle standards.
Cross-Border Transfers:
Any transfer of data outside the United States follows EU Standard Contractual Clauses, adequacy decisions, and the requirements of the APEC and COPPA frameworks, ensuring lawful and secure international data handling.
Payments:
All payments are processed exclusively through secure third-party providers (such as PayPal and Cash App) operating under their own legal and cybersecurity standards. Psychic Frank, LLC does not store full card numbers, bank account information, or sensitive financial data at any time.
6. Booking, Rescheduling, After-Hours Policy
You may book via our website, email, or phone. By booking, you agree to the energetic and contractual exchange of service as described.
Reschedule: at least 24 hours’ advance notice
Cancel: at least 48 hours’ advance notice
No Show/Late Arrival (≥20 min): forfeits full session fee
One courtesy reschedule per original booking (case-by-case for emergency, with documentation)
After-Hours Surcharge: Sessions outside administrative hours (Mon–Fri, 10:00 AM–6:00 PM ET), on weekends, holidays, or between 6:00 PM–8:00 AM ET incur a $15 non-refundable fee per session, due at booking. The surcharge is refunded/credited only if we cancel.
Location:
All sessions are by appointment at 260 Northland Blvd, Suite 114-F, Springdale, OH 45246. Our facility is secure; entry by pre-confirmation only.
7. Payment, Refund, and Chargeback Policy
Accepted Methods: Visa, Mastercard, AmEx, Discover, PayPal, Cash App, and exact cash.
Sales Tax: 7.25% Ohio rate applies where applicable.
Processing Fees: Credited to digital payment processors (2.9%–3.5% range); cash carries no fee.
Refund Policy:
All sales (services/digital products) are final and non-refundable once delivery or performance has begun, unless we cancel. If we cancel, you may elect refund or credit, processed within 14 business days. After-hours surcharges are non-refundable once service is confirmed (unless canceled by us).
Chargebacks:
Any chargeback initiated without first engaging in documented good-faith resolution may be classified as civil fraud under Ohio Revised Code 2913.02 and will be disputed with full evidence of service delivery.
8.Session Conduct, Safety, and Scope of Service
Psychic Frank, LLC reserves the right to refuse or terminate any session (without refund) in cases of abusive behavior, threats, intoxication, illegal activity, or significant energetic or spiritual incompatibility as reasonably determined or required by law.
We do not provide medical, psychological, legal, financial, emergency, or crisis intervention services. If you are in crisis or experiencing immediate risk, call 911 (U.S.) or your local emergency number.
Service-Specific Disclaimers
All services are intended solely for spiritual education, personal insight, entertainment, and inner growth. No session, product, or material constitutes a diagnosis, treatment, or substitute for professional medical, psychological, legal, or financial guidance.
Mediumship: No guarantee of spirit contact, accuracy of messages, or specific outcomes.
Hypnotherapy: Non-clinical, insight-based, and fully voluntary. You remain in control at all times.
Akashic Readings: Symbolic and interpretive insight offered for reflection only. Not a directive for health, legal, or life decisions.
Energy Healing: Non-touch, non-bodywork, and non-diagnostic in nature.
EFT: Instructional and self-practice oriented; not clinical therapy or mental health treatment.
Spells/Rituals: Provided for educational, spiritual, and internal work only. No guaranteed results, outcomes, or third-party effects.
Your understanding, interpretation, and application of any information provided are solely your responsibility.
Independent Advisors
Any third-party or referred practitioners operate as independent contractors and are fully responsible for their own licensing, tax obligations, ethical standards, and regulatory compliance.
No Free Sessions or Bartering
Sessions may not be exchanged, bartered, or requested for free unless explicitly offered as part of an announced promotion or special event by Psychic Frank, LLC.
9. Children, Vulnerable Persons, & Consent
Services are intended for adults 18+. Minors require written guardian consent and presence/supervision during sessions in compliance with COPPA, GDPR-K, Ohio child protection statutes. No service is available to minors except with these strict permissions.
10. Confidentiality, Recording & Live Chat Policy
Confidentiality:
We protect all client information as confidential, except where disclosure is mandated by law (e.g., risk of harm, court order). All digital records/recordings (if any) are secured with industry-standard encryption and access controls in compliance with GDPR Art. 32 and Ohio SB 220.
Recording:
Sessions (including Zoom/video) may be recorded only with mutual written consent. You grant us limited rights to use recordings for lawful business/promotional purposes unless you expressly opt out in advance.
Live Chat:
Respectful language required. No spam, threats, nor solicitation for free readings. Policy violations: 1st = warning; 2nd = restricted access; gross violations = immediate ban.
11. Accessibility, Health, and Force Majeure
Notify us prior to booking if you require medical or mental health accommodation or may experience health issues during session. We are not responsible for health events occurring during or after session. In emergencies, call 911 or your local emergency number.
Force Majeure:
We are not liable for delay or non-performance due to events beyond our reasonable control, including disaster, cyber-attack, utility failure, war, strike, or epidemic.
12. Limitation of Liability and Indemnification
To the fullest extent permitted by law, Psychic Frank, LLC (including its principals, agents, contractors, and affiliates) is not liable for indirect, incidental, consequential, punitive, or special damages, or for emotional, mental, or financial decisions made as a result of our services. Our total liability under any claim is strictly limited to the fee paid for the specific service at issue.
You agree to indemnify and hold harmless Psychic Frank, LLC and its personnel from any claim or loss arising from your use of our services in breach of these Terms or the law.
13. Governing Law, Jurisdiction, & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of Ohio and applicable U.S. Federal law. Disputes shall be subject to jurisdiction of the courts of Hamilton County, Ohio. If international law provides minimum rights or remedies that must prevail, those are honored as required by law. Dispute resolution is subject first to good faith negotiation, then binding arbitration per the Federal Arbitration Act or, where applicable, UNCITRAL rules.
If any provision hereof is judged to be unenforceable, the remainder shall continue in effect.
14. Changes and Acceptance
These Terms may be updated at any time. Continued use of our site or services constitutes continued agreement. Please print or retain a copy of this Agreement for your records.
By accessing, booking, or continuing to use our site or services, you acknowledge that you have read, understood, and agree to be bound by these Terms, which constitute the full and binding agreement between you and Psychic Frank, LLC.
Contact for questions, accommodations, or complaints:
Email: psychicfrankllc@gmail.com
Phone: 513-580-8898
Address: 260 Northland Blvd, Suite 114-F, Springdale, OH 45246
ASI Honor Code of Ethics and Good Practice for Spiritual Leaders
ASI Honor Code of Ethics and Good Practice for Spiritual Leaders
In keeping with ASI’s mission to encourage spiritual teachers, leaders, and guides to
approach their work in the most competent and ethical manner—and to help safeguard
the sacred teacher-student relationship—all members are expected to commit to the
following principles.
In the points below, the word “teachers” represents all the professional capacities in
which our members might serve, and the word “students” represents all whom they
serve.
Honor Code
As spiritual teachers, we commit to:
1. Holding ourselves to the highest standards of ethics, right behavior, and professional
competency, as commonly recognized by our peers.
2. Performing our roles as teachers in a caring and compassionate manner, in both
one-to-one interactions and groups.
3. Respecting the rights, dignity, and safety of all students and fellow practitioners.
4. Fostering autonomy, empowerment, self-sufficiency, and emotional maturity in our
students.
5. Treating students’ questions, concerns, doubts, and experiences with respect, and
never trivializing or dismissing their enquiries.
6. Being self-aware, open, and humble about the limitations of our knowledge and
experience.
7. Making only honest, realistic statements regarding the benefits of our teachings,
practices, courses, and other offerings.
8. Refraining from giving counsel in matters outside of our areas of training and
expertise, and making appropriate referrals as needed.
9. Being honest and transparent regarding business and financial matters relevant to our
students, clients, donors, and other stakeholders.
10. Honoring the sanctity of privacy and maintaining the confidentiality of everything
conveyed to us in confidence.
11. Abiding by local laws with respect to the disclosure of information in cases of sexual
abuse, child endangerment, and the intention to harm oneself or others.
12. Using only with proper care and caution any techniques that can potentially cause
harmful side effects.
13. Acknowledging that, regardless of our spiritual attainment, we are human beings
with human personalities, limitations, drives, and needs.
14. Not seeking or presuming exalted privileges or glorified status because of our role as
spiritual teachers.
15. Never manipulating, exploiting, or deceiving a student to satisfy our personal
aspirations, needs, or desires.
16. Establishing and maintaining clear and wholesome professional boundaries with all
students, employees, and associates.
17. Never abusing the trust of students by exploiting them with unfair, coercive, or
deceptive attempts to obtain money or free labor. (This does not include reasonable
fees for services, donations of money and time, or volunteer work freely offered.)
18. Being particularly mindful of sexual boundaries with students—and honoring them at
all times.
19. Cultivating and practicing honesty, integrity, compassion, humility, and empathy.
20. Engaging in continuous self-reflection, learning, and holistic personal growth.
21. Regularly reviewing our motivations for serving as teachers and monitoring the
integrity of our words and actions.
22. Encouraging feedback about our own methods and behavior—and taking that
feedback seriously. This includes complaints submitted to the ASI.
23. Addressing promptly any personal issues, concerns, or challenges that might affect
our professional competency.
24. Offering support to our colleagues and fellow ASI members, to the extent that we are
able and available.