BOOKING, RESCHEDULING, TERMS, AND POLICY OVERVIEW
Psychic Frank, LLC
Updated: November 06, 2025
1. Mission & Client Rights
Psychic Frank, LLC (“Provider,” “we,” “us,” “our”) is dedicated to providing ethical, accessible, safe, and non-discriminatory services. We honor national and international rights to equality, privacy, safety, and informed consent across all interactions online and in-person. If you need accommodations due to disability, language, or accessibility, please contact us and we will provide reasonable supports as required by law. No client shall be denied service on the basis of any protected characteristic under law.
2. Acceptance of Terms
By accessing https://www.psychicfrank.com or booking any service, you (“Client,” “user”) agree to be bound by these Terms of Use and all referenced or linked policies (collectively, “Agreement”). If you do not agree to these terms, discontinue use immediately and do not book or purchase services.
These Terms are designed to comply with, and in many cases exceed, requirements of:
- Ohio Revised Code (including ORC § 1345 - Consumer Sales Practices, privacy, accessibility)
- U.S. Federal Law (including but not limited to: FTC Act, ADA, EEOC, E-SIGN, COPPA, CCPA/CPRA)
- International privacy, accessibility, and consumer protection frameworks (GDPR, UK DPA 2018, Canada PIPEDA, APEC)
- UN Universal Declaration of Human Rights principles, and global e-commerce standards
Where local law provides stronger mandatory consumer or privacy rights, those always prevail to the minimum extent required.
3. Authorized Use & Intellectual Property
All content, materials, designs, and methodologies on this site are proprietary to Psychic Frank, LLC or its licensors, protected by U.S. and international intellectual property law (including the Berne Convention, DMCA, and CFAA). You may access and use the site for your own personal, non-commercial, and lawful purposes only.
You are prohibited from copying, scraping, harvesting data, reverse-engineering, or using our services/materials for any unauthorized commercial, derivative, AI-training, or unlawful purpose. Violations may result in suspension, civil suit, and referral to authorities.
4. Equal Opportunity, Non-Discrimination, & Accessibility
Services are provided without discrimination or harassment, in compliance with:
- ADA Title III & Section 504 (accessibility and accommodation)
- Title VII of the Civil Rights Act (protected classes)
- Ohio Civil Rights Act (R.C. § 4112.02)
- GDPR Art. 21–22
- All other applicable state, federal, and international anti-discrimination laws
We accommodate reasonable accessibility requests (large-print, language translation, captioning, interpreters, accessible formats) with at least 48 hours’ notice. Contact psychicfrankllc@gmail.com or 513-580-8898.
5. Data Privacy, Security & Cross-Border Compliance
We uphold privacy practices consistent with FTC, Ohio SB 220, CCPA/CPRA, GDPR/UK GDPR, PIPEDA, APEC, and other relevant law.
Data Collected: Name, contact details, billing info (handled via secure payment processors; we do not retain complete card numbers), session and communication notes, technical and device metadata, recordings if consented, and opt-in marketing preferences.
Purpose of Processing: Fulfilling services, legal compliance (including safety, tax, fraud prevention), analytics, and optional marketing.
Your Rights:
- Access, correction, deletion, portability
- Restriction, objection, withdrawal of consent (where permitted)
- Opt-outs from profiling/targeted marketing/cookie use
- International users can exercise privacy rights via privacy@psychicfrank.com
Data Retention: Client records are retained for a minimum of 7 years or longer if required, then securely deleted or anonymized.
Cross-Border Transfers:
Transfers outside the U.S. are conducted in accordance with EU Standard Contractual Clauses, adequacy decisions, and APEC/COPPA guidelines, as applicable.
Payments:
Handled exclusively via third-party providers (PayPal, Cash App, etc.) subject to their legal and cybersecurity standards. Provider never stores full card or bank account info.
6. Booking, Rescheduling, After-Hours Policy
You may book via our website, email, or phone. By booking, you agree to the energetic and contractual exchange of service as described.
Reschedule: at least 24 hours’ advance notice
Cancel: at least 48 hours’ advance notice
No Show/Late Arrival (≥15 min): forfeits full session fee
One courtesy reschedule per original booking (case-by-case for emergency, with documentation)
After-Hours Surcharge: Sessions outside administrative hours (Mon–Fri, 10:00 AM–6:00 PM ET), on weekends, holidays, or between 6:01 PM–9:59 AM ET incur a $15 non-refundable fee per session, due at booking. The surcharge is refunded/credited only if we cancel.
Location:
All sessions are by appointment at 260 Northland Blvd, Suite 114-F, Springdale, OH 45246. Our facility is secure; entry by pre-confirmation only.
7. Payment, Refund, and Chargeback Policy
Accepted Methods: Visa, Mastercard, AmEx, Discover, PayPal, Cash App, and exact cash.
Sales Tax: 7.25% Ohio rate applies where applicable.
Processing Fees: Credited to digital payment processors (2.9%–3.85% range); cash carries no fee.
Refund Policy:
All sales (services/digital products) are final and non-refundable once delivery or performance has begun, unless we cancel. If we cancel, you may elect refund or credit, processed within 14 business days. After-hours surcharges are non-refundable once service is confirmed (unless canceled by us).
Chargebacks:
By booking, you agree not to initiate chargebacks without first attempting good-faith resolution with Provider. Unauthorized or fraudulent chargebacks may violate applicable law (including ORC § 2913.02 fraud statutes).
8. Session Conduct, Safety & Scope of Service
Psychic Frank, LLC reserves the right to refuse or terminate service (without refund) for abusive conduct, threats, intoxication, illegal activity, or significant energetic/spiritual incompatibility (as reasonably discerned or required by law).
We do not provide medical, emergency, or crisis intervention. If you are in crisis or face urgent risk, call 911 (U.S.) or your local emergency number.
Service-Specific Disclaimers:
- All services are intended solely for spiritual education, entertainment, and personal growth. No service or product constitutes a diagnosis, treatment, or substitute for licensed counsel, medical, psychological, legal, or financial advice.
- Mediumship: No guarantee of spirit contact or message content.
- Hypnotherapy: Non-clinical; insight-only; you remain in control.
- Akashic Readings: Delivered as symbolic insight, for reflection—not guidance for decisions, health, or law.
- Energy Healing: Non-touch, non-bodywork, non-diagnostic.
- EFT: Educational and self-practice, not therapy.
- Spells/Rituals: For spiritual education and inner work only; no results, harm, or third-party impact promised.
Your interpretation and application of any delivered information is solely your responsibility.
Independent Advisors:
Third-party/referral practitioners act as independent contractors, solely responsible for their own licensing, tax, and regulatory compliance.
9. Children, Vulnerable Persons, & Consent
Services are intended for adults 18+. Minors require written guardian consent and presence/supervision during sessions in compliance with COPPA, GDPR-K, Ohio child protection statutes. No service is available to minors except with these strict permissions.
10. Confidentiality, Recording & Live Chat Policy
Confidentiality:
We protect all client information as confidential, except where disclosure is mandated by law (e.g., risk of harm, court order). All digital records/recordings (if any) are secured with industry-standard encryption and access controls in compliance with GDPR Art. 32 and Ohio SB 220.
Recording:
Sessions (including Zoom/video) may be recorded only with mutual written consent. You grant us limited rights to use recordings for lawful business/promotional purposes unless you expressly opt out in advance.
Live Chat:
Respectful language required. No spam, threats, nor solicitation for free readings. Policy violations: 1st = warning; 2nd = restricted access; gross violations = immediate ban.
11. Accessibility, Health, and Force Majeure
Notify us prior to booking if you require medical or mental health accommodation or may experience health issues during session. We are not responsible for health events occurring during or after session. In emergencies, call 911 or your local emergency number.
Force Majeure:
We are not liable for delay or non-performance due to events beyond our reasonable control, including disaster, cyber-attack, utility failure, war, strike, or epidemic.
12. Limitation of Liability and Indemnification
To the fullest extent permitted by law, Psychic Frank, LLC (including its principals, agents, contractors, and affiliates) is not liable for indirect, incidental, consequential, punitive, or special damages, or for emotional, mental, or financial decisions made as a result of our services. Our total liability under any claim is strictly limited to the fee paid for the specific service at issue.
You agree to indemnify and hold harmless Psychic Frank, LLC and its personnel from any claim or loss arising from your use of our services in breach of these Terms or the law.
13. Governing Law, Jurisdiction, & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of Ohio and applicable U.S. Federal law. Disputes shall be subject to jurisdiction of the courts of Hamilton County, Ohio. If international law provides minimum rights or remedies that must prevail, those are honored as required by law. Dispute resolution is subject first to good faith negotiation, then binding arbitration per the Federal Arbitration Act or, where applicable, UNCITRAL rules.
If any provision hereof is judged to be unenforceable, the remainder shall continue in effect.
14. Changes and Acceptance
These Terms may be updated at any time. Continued use of our site or services constitutes continued agreement. Please print or retain a copy of this Agreement for your records.
By accessing, booking, or continuing to use our site or services, you acknowledge that you have read, understood, and agree to be bound by these Terms, which constitute the full and binding agreement between you and Psychic Frank, LLC.
Contact for questions, accommodations, or complaints:
Email: psychicfrankllc@gmail.com
Phone: 513-580-8898
Address: 260 Northland Blvd, Suite 114-F, Springdale, OH 45246